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Information and Communication

Enquiries and Complaints

If you have an enquiry or complaint, you can contact us by:

  • Calling us on (08) 9430 7048 and we will try to resolve it straight away.
  • Mailing to PO Box 867, Cottesloe 6911 Western Australia
  • Faxing to (08) 6311 7348.

If you call us with an enquiry or complaint, we will try to resolve it over the telephone. If we are unable to, we will call you back at an agreed time with an answer or give you the name and phone number of a person who will help you.

Alternatively, or in addition, if you write to us with an enquiry or complaint we will review your enquiry or complaint and respond to you in writing within 20 business days. It is our aim to settle any concerns quickly and as fairly as possible.

If you are unhappy with the response you receive from your first point of contact (whether over the telephone of by written enquiry or complaint), you may have your enquiry or complaint reviewed at a higher level. This process elevates your enquiry or complaint through to the appropriate senior staff.

If following review and written response from one of our senior staff you are still not satisfied, you may contact the Energy and Water Ombudsman (EWO) for further review. The office of the EWO can be contacted by the following means:

  • In person:         Level 2 Albert Facey House, 469 Wellington Street Perth WA 6000
  • Mail:                PO Box Z5386, St Georges Terrace Perth WA 6831
  • Telephone:       (08) 9220 7588
  • Toll Free:          1800 754 004
  • Email:               energyandwater@ombudsman.wa.gov.au
  • Free Fax:           1800 611 279
  • Fax:                  (08) 9220 7599

The EWO can investigate and resolve disputes between you and us. It is an independent service available without charge to residential and business customers.

Customer Enquiries

The Amanda Energy Customer Enquiry Office is open Monday to Friday during business hours and can assist you with all new connections, reconnections, accounts or other enquiries.

Please call (08) 9430 7048 or fax (08) 6311 7348 for all residential and business enquiries.

Postal Address: PO Box 867, Cottesloe 6911 Western Australia

For Customers with Special Needs

Call 13 14 50 (24 hours a day) for telephone interpreter service for language other than English.

For customers with hearing difficulties please email, fax or write to us via the national relay service.

TTY users phone 133 677 and ask for (08) 9430 7048

Emergencies

The ATCO Emergency Line is 13 13 52.

The emergency line is available 24 hours a day, 7 days a week. If there is a leak or loss of your gas supply, please notify us immediately.