If you are a small use electricity customer (50MWh to 160MWh per annum), Amanda Energy is bound by the Code of Conduct for the Supply of Electricity to Small Use Customers when interacting with you.
You can find a copy of the Small Use Customer (SUC) Code here.
You can find a copy of the SUC Standard Form Contract here.
If you are a small use gas customer (<1TJ per annum), Amanda Energy is bound by the Gas Marketing Code of Conduct and the Compendium of Gas Licence Obligations.
You can find a copy of the Gas Marketing Code of Conduct here.
You can find a copy of the Gas Standard Form here.
You can find a copy of the Compendium of Gas Licence Obligations here.
Electricity Industry Ombudsman
Freecall: 1800 754 004